Strengthening Account Security: Email Verification Update
To help keep user accounts secure and maintain a smooth experience on PixAI, we are updating our email verification requirements.
Starting February 17, 2026, a verified email address is required for full access to certain rewards and community features.
This change is part of our ongoing efforts to reduce abuse, prevent automated account creation, and ensure that platform resources and benefits remain available to genuine creators.
Table of Contents
What does “full access” include?
Accounts without a verified email address may experience limited access to:
- Daily Credits
- Quest Rewards (e.g., publishing tasks, social follow tasks)
- Event benefits (e.g., credit giveaways, promotional free trials)
- Messaging and commenting
If your account is affected, there’s no need to worry — restoring full access only takes a minute.
How to restore full access
Go to Settings → Account, verify a valid email address, and your access will be restored immediately after successful verification.
What if I signed up with a disposable or invalid email?
Accounts registered with disposable, temporary, or invalid email addresses may be marked as Unverified after February 17, 2026.
If this applies to you, you can update your email directly in Settings → Account
You do not need access to your previous email address in order to update it.
Once a valid email address is added and verified, full access will be available immediately.
FAQs
1. Why is email verification required now?
We’ve strengthened our verification system to prevent abuse and ensure that platform rewards and resources are distributed fairly.
Email verification helps protect both user accounts and the overall community.
2. Why did my account suddenly lose access to certain features?
If your account does not currently have a verified email address, access to certain features and rewards may be temporarily limited until verification is completed.
3. Was my account flagged for doing something wrong?
No. This update is part of a system-wide security enhancement. It does not indicate that your account violated any rules.
4. What kind of emails may require re-verification?
Accounts registered with temporary or disposable email addresses may require re-verification to ensure account authenticity and security.
5. I’ve been using this email for a long time. Why do I need to verify again?
In some cases, accounts may require re-verification due to updated security standards.
Completing verification ensures uninterrupted access going forward.
6. How long does it take to restore access after verification?
Access is restored immediately after your email is successfully verified.
7. I already verified my email. Why am I still restricted?
If your account still appears restricted after verification, please contact our support team through the Feedback Page and select:
“Account Verification Issues” → “Email already verified but still restricted.”
Our team will review your case as soon as possible.
8. Are OAuth logins (Google, X, etc.) affected?
Accounts signed in through supported OAuth providers are generally considered verified and are not impacted by this update.
9. Will my account or credits be deleted?
No. This update does not delete accounts or remove existing credits. It only limits access to certain features until verification is completed.
10. What if I don’t want to verify my email?
You can continue using basic features. However, access to certain rewards and community features requires a verified email address.
