Find clear answers to common issues you may encounter while using PixAI.
This section covers generation delays, login problems, rewards, account management, and other frequently asked questions—so you can get back to creating without interruptions.
MIO.2 · FREE GUIDE When people first hear about Mio.2, one of the first questions is usually: “If I don’t pay, how far can I actually go?” The answer is probably further than you’d think. Mio.2 isn’t a “pay first,…
Gems are the universal resource in Mio.2. This guide brings together the questions we hear most often: what Gems are, how to get them, when your quota refreshes, and where to check your balance. What are Gems? Whether you’re chatting…
Phishing scams are a common online threat, where malicious actors impersonate legitimate organizations to steal personal information. PixAI users should stay vigilant against such threats, especially when receiving suspicious messages claiming to be from PixAI. Here’s how to effectively identify…
PixAI Training Guide Why is your PixAI LoRA training taking longer lately? Recently, some users have experienced longer queue times when submitting LoRA training jobs on PixAI. This is largely due to a surge in training volume following the rollout…
To support every user’s creative journey, PixAI offers a way to earn Credits for free by watching ads. This guide walks you through everything you need to know — daily limits, how to claim rewards, where to check your records,…
Building a Community Where Creators Learn from Each Other At PixAI, we’ve always believed that the best creative communities are built on more than just great work — they’re built on people willing to share how that work gets done.…
If you registered a PixAI account using an email address that is also associated with your Google account, selecting Sign in with Google later may create a new account instead of logging you into your original one. As a result,…
When managing your PixAI membership, it’s important to understand how subscriptions work across different platforms (such as the PixAI website and app stores). This guide explains: So you can quickly and easily fix any subscription problems. Why was I charged…
To help keep user accounts secure and maintain a smooth experience on PixAI, we are updating our email verification requirements. Starting February 17, 2026, a verified email address is required for full access to certain rewards and community features. This…
We aim to provide a fair and transparent credit refund experience when generation tasks fail. This article explains when refunds are issued automatically, what cases are not eligible, and how to check your refund status. When Credits Are Refunded Automatically…
On PixAI, publishing rewards are granted to encourage creators to share new and original artworks. If you’ve published an artwork but didn’t receive credits, it’s usually due to one of the reasons explained below. How Publishing Rewards Work Publishing rewards…
Welcome to PixAI! This FAQ covers common questions about membership subscriptions and credit pack purchases, including payment methods, upgrades/downgrades, billing, receipts, and refunds. If you don’t see your issue here, please contact our Support team at PixAI Feedback. Payment Methods…
